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TKO – A 20 Million Dollar difference!Since purchasing TKO just over a month ago our primary use has been the development of our quality system in order to access that part of the industry where not having a quality system is a major barrier to being considered to tender. TKO and the template acted as an excellent guide building a quality system designed specifically for our business without going overboard.
Why TKO? We looked at five (5) similar systems before deciding on TKO. Some similar, some very different. TKO stood out as a system that can be developed easily in phases. The result is an almost immediate return on investment by enabling us to phase its implementation to suit our business needs.
Example: In the civil construction industry tenders need to be prepared to suit client requirements. HSE is usually a very large part of that. We decided if we are going to use TKO. Why not use it straight away. We got to work and turned our company Health Safety and Environment (HSE) Management Plan into an all encompassing HSE System covering all aspects of what we do. Together with some other TKO developments, these were presented as part of a major tender.
Anyone who has been through a tendering process knows that during tenders there is always a lot of back and forth with clients to clarify and/or confirm issues in the tender, that’s before you are even short listed. The TKO elements that we used were not once questioned. Rather we received compliments from the client.
The task of building a quality system for a business is a very intimidating thought, but TKO completely takes the intimidation out. For us TKO is a phased design and implementation quality system for our business, its design is great, and one person controls the entire system for everyone else to follow the correct process of the company.
TKO is an integral link to take us through and prepare for quality accreditation, which is critical in our industry and environment. It helps us secure tenders and new work including a recent tender of $20 million simply by evidencing our quality system in TKO.
NOTE: You may not be after quality accreditation, rather just wanting to systemize your workplace for no other reason than ensuring that everyone is on the same page regardless of what they do. TKO provides that flexibility, I believe that the fact we can apply it in a practical way so early in its development is proof of that.
Mark Braeckmans
Operating a dental practice brings with it a great responsibility to both our clients and staff wellbeing. As with most health service industries, there is the need to adhere to strict guidelines and operating procedures. We’ve always had written manuals however, we found these were never referred to. The lack of clarification and unclear expectations that staff had meant it was difficult to achieve our potential as a group, and individually. Turn Key Operation has reformed how we operate. We are now all very clear on the business and client service goals. Our guidelines and procedures are so easy to update. I have great peace of mind that my business is running effectively, efficiently and with the structure needed for future growth.
Julie Parker
Dendy Village Dental I have over 20 years experience in quality management, education and entrepreneurship. I am currently the CEO/Director of AAPB a national not-for-profit association (the only bookkeeping association that has ISO 9001), Technical Education Director of a national registered training organisation, work with government on designing and developing national infrastructure for the bookkeeping industry as well as a member of the Australian Institute of Company Directors.
When TKO was first demonstrated to me I analysed it from four angles. This is my professional opinion. Quality Manager (ISO 9001)
ISO 9001 is based on a frame work to achieve good working practice. It provides guidance on WHAT your system needs to include in order to reduce the risk of failure. TKO is an on-line tool that helps you tell HOW the system works.
TKO is a unique software that creates a four dimensional system. It provides all the necessary requirements to address ISO 9001 and factors in all the simple common mistakes that most business make. E.g.; document management, audit trail, authority/responsibility. Educator
The TKO software addresses the difficulties in educating employees on business systems. Most people have heard of policies and procedures but to understand how policies and procedures create a complex business system is extremely difficult to comprehend as well as teach. TKO is a fantastic tool to make a system tangible so that people can physically see how the system works.
I was so impressed by TKO and how easy it is to use that we included the software in the quality management module within the new Certificate IV in Financial Services Bookkeeping course. CEO/Director
Your business is only as good as your system. If your business can not produce the products/services your customers/clients expect, you will lose credibility and ultimately your business. TKO is an efficient tool that reduces; communication breakdown and the ambiguity over who is responsible. It also helps you identify the strengths and weakness of your business.
Employee
Employees like to have clear guidance on their responsibilities, how to perform their functions and how often it needs to be done. TKO addresses this need and provides it in a customised publication for each employee. Clear direction reduces the frustration of ambiguity which is one of the major factors that employees leave.
The above four angles are why we embraced TKO in our two firms and successfully introduced it to our employees and AAPB members. TKO is a must for any business requiring government governance. TKO is a practical tool that is easy to use by all. It doesn’t sit on the shelf collecting dust, it is an essential tool integrated into the success of your business. Mrs Sharyn Grant
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"Many thanks again. This is probably the most worthwhile piece of software I have ever worked with. It’s results are very impressive."
Lisa A Morison, Solicitor
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I was looking for a way to bring my organisation together and move as one in the same direction. I knew that a policies and procedures manual was the way to go but where to start? I stumbled across TKO and thank god I did. The software has made writing our polices and procedures manual organised, complete and very effective. It also has helped me to set a clear direction for the company, what staff we need and what roles we need covered. It has also helped to ensure all staff know what is expected in all situations and where to find the information if they are not sure. The service to make sure I get the job done and done well has made what at first seemed like a huge task become a logical step by step process with a fantastic end result. I can’t thank you and TKO enough for helping me to get this big job done and done well. Kind Regards
Director
Learn2play Music
After setting the long term goal for my business to achieve ISO 9001 quality accreditation, I searched the internet for solutions to help me achieve this goal. I quickly found that all roads let to Transform Business Systems and their product TKO Business Modeller. It did not take me long to decide that this product was the solution I was looking for and a good investment to boot. The product is easy to use and steps you through the process of building a system of policies, procedures, people and roles, KPIs and performance reviews. It has been a great tool for me in the creation of all aspects of my Quality System, from electronically controlled forms, controls, work instructions to information documents. I never thought that building a quality system would be an overnight task but TKO has helped me with each step along the way.
The value of TKO Software can be likened to backups of computerised data – you don’t realise how valuable they are until your system crashes and you have to restore from a backup. When a staff member leaves your employ, a lot of valuable information can walk out the door with them – irrecoverable unless you have “backups” in place – TKO Software is an example of such a backup.
Implementing our TKO software by documenting all our policies and procedures has required dedication from us as owners and we also got our staff very involved in the process. It is an ongoing work in progress which must be addressed regularly to be fully effective. Recently we had the ultimate payback for all this hard work and effort. A staff member resigned….and 2 weeks later a new member commenced employment with us. We had the luxury of printing off the manual for this new staff member. It detailed what we all do at Blue House Computing. It gave her an excellent idea of the overall culture we like to create in our business and it gave her the specific details of her role in the company,how to do things and how often. The new staff member was impressed!! She liked the fact that she could refer to something when she needed to instead of having to ask us all the time. And we were impressed too! We liked the fact that since it was the busiest time of our year in our accounting software business, the training time was kept to a minimum We could also relax knowing that as long as the processes we documented were correct, then things will be done in the way that we want them done in order to meet our vision for the future of our company. We valued this experience a lot and it confirmed our resolve to continually review and add processes to the software so can enjoy this luxury again in the future. And of course we have always viewed it as a fantastic asset to have if we want to sell the business at any time in the future. Kind Regards
Jill Garrett Blue House Computing
Gisborne NZ
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TKO, its self is very professionally structure program embracing all strategic planning and business facets and with the excellent after sales support, I have received and the continual downloads of upgrades provided by the company, I have found it a very user friendly product. I would recommend the program to any business wishing to improve its overall management system, and make life easier for both senior management and employees, this program is a total package and actually does what the provider states. Congratulations to TKO for providing a excellent product, and supplying the best after sales support that I have ever been given in many years. Edward Flaherty (Adv Bus Dip)
Business Systems Manager
Phoenix Shutdown Services currently services Rio Tinto & BHP inland Pilbara regions.
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During the past 12 months our agency has been developing many new systems, policies and procedures and job descriptions. This has driven substantial re-engineering of our organisation at all levels and has been motivated by a government accreditation process conducted each 5 years. We chose to use TKO as the centrepiece of both accreditation preparedness and the reshaping of our organisation. We have found TKO to be comprehensive, easy to use and adapt to our business requirements, invaluable to our employees as an information management system as well as providing a logical and systematised method to structure and operate the agency. Our accreditation report acknowledges our agency as “one of the most professional and progressive” and identified the TKO Information Management System as being “best practice” in the aid and development sector. TKO has our highest recommendation as we have not only found the product to be exceptional, but also the support and backup has been invaluable and delivered in a timely manner. David Jack
Chief Executive Officer
Adventist Development and Relief Agency (NSW)
ADRA Australia is a Christian, humanitarian agency that creates opportunities, empowers people and shares hope
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"TKO is about putting a LIFE back into LIFESTYLE as it reduces STRESS for business owners and their staff alike!” Alan Wickes
Director
Thinking People (VIC) |
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"Our experience with TKO has been very professional since day one. We put this experience down to one thing, excellent Service. We never had a hint that it is too much trouble to assist us as we worked our way through the learning phase.
With regard to the software, TKO is designed in a way that it tracks your thinking in the right direction thus insuring that there are no aspects missed. We were very happy with the purchase for two reasons, it is well designed software improving continually, and secondly it is supported professionally without hours of on hold to obtain support."
Bob Moss MD
Summit Automotive Pty Ltd (NSW)
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